Chatbot Flow for your SaaS product
Turn your documentation into an interactive assistant. Reduce churn, accelerate onboarding and ease the load on your support team — with zero extra effort.
Churn is expensive. Often it's preventable.
3 problems most SaaS companies face
Complex, incomplete onboarding
New users get lost in the documentation. Without immediate guidance, they give up before understanding the value your product delivers.
Support team swamped by basic questions
80% of tickets cover features that are already documented. Your team wastes valuable time answering the same questions on repeat.
High churn due to lack of guidance
A user who cannot figure out a key feature will cancel rather than ask for help. Churn is usually an experience problem, not a value problem.
Less churn, fewer tickets, stronger retention
Results observed among our SaaS clients after 60 days
From static documentation to an interactive assistant
Three steps to turn your knowledge base into automated support
Connect your WordPress site or use the universal JS snippet
Whether your docs site runs on WordPress or static HTML, Chatbot Flow integrates in minutes. The widget appears directly on your docs, changelog and FAQ pages.
Automatic indexing of your documentation
The system crawls your articles, guides and help pages every day. It understands context and the relationships between features to answer complex questions accurately.
Your users become self-sufficient, your team focuses on what matters
The chatbot handles repetitive questions. Your support team only receives the complex tickets that genuinely require human intervention.
What our clients say
Our product is a feature-rich project management tool. Users were getting lost and cancelling without having explored half of what we offer. Since adding the chatbot to our documentation site, support requests have dropped by 38% and our 3-month retention rate has climbed 22 points. It's the best product investment we've made this year, by a significant margin.
Features built for SaaS companies
Interactive documentation
The chatbot answers complex questions by referencing the right sections of your docs — not just paraphrasing them.
Automatic updates
Publish a changelog article? The chatbot knows about it the next day. Zero manual maintenance.
Product friction detection
Every unanswered question triggers an email alert — valuable signal for your roadmap and support team.
Usage analytics
Which features generate the most questions? The analytics give you a clear view of where users are struggling.
Reduce your churn starting this month
30-day free trial, no credit card required. Data hosted in Europe, GDPR compliant. From £7/month.