Terms of Service

Last updated: 02/06/2026

These Terms of Service (the "Terms") govern the provision and use of the Chatbot Flow service, published by Winevizer SRL, for any person (natural or legal) who subscribes to a plan (the "Customer").

Registering for the service implies full, unconditional acceptance of these Terms. If the Customer does not accept all or part of these provisions, they must refrain from using the service.

1. Publisher

Winevizer SRL, a private limited company under Belgian law
Registered office: Résidence de la Bascule, 33 — 7000 Mons (Belgium)
Company number (CBE): 1034.941.894 — VAT: BE 1034.941.894
Represented by Sébastien Demoustiez, director.
Contact: contact@chatbot-flow.com

2. Definitions

  • Service: the Chatbot Flow platform accessible via a WordPress plugin and the API hosted at api.chatbot-flow.com, enabling a chatbot to be added to a WordPress site.
  • Customer: any natural or legal person who has subscribed to a plan.
  • Visitor: a user of the website where the Service is installed who interacts with the chatbot.
  • Plan: the formula chosen by the Customer (BYOK, Managed, and add-ons).
  • Subscription: a monthly commitment that renews automatically.

3. Description of the service

Chatbot Flow is a SaaS service that enables an intelligent chatbot to be added to a WordPress site. The Service is based on:

  • A WordPress plugin that displays the widget and provides an administration interface;
  • A central server that stores configuration, conversations and leads;
  • Automatic indexing of the public content of the site (pages, posts) every 24 hours into a vector database dedicated to the Customer (RAG);
  • An inference engine based on large language models (LLM).

4. Registration and account

Registration takes place from the WordPress plugin installed on the Customer's site. The Customer warrants that the information provided is accurate and up to date, and that they hold the necessary rights over the WordPress site on which they install the Service.

The Customer is solely responsible for keeping their credentials (API key) confidential. Any use of the Service from the Customer's account is deemed to have been made by the Customer.

5. Plans, pricing and billing

Current prices are published on the Pricing page and are expressed in euros, inclusive of Belgian VAT at 21% for individual Customers and Belgian businesses. For non-Belgian businesses holding a valid EU VAT number, the reverse-charge mechanism applies in accordance with Article 138 of VAT Directive 2006/112/EC.

  • The subscription is monthly with automatic renewal.
  • Payment is made in advance, by credit or debit card, via Stripe.
  • An invoice is made available in the Customer's dashboard after each payment.
  • In the event of a payment failure, Stripe makes several automatic retry attempts (Smart Retries). If all fail, the Service is suspended until payment is regularised.

6. Free trial period

A one-month free trial is offered to every new Customer, with no credit card required. The trial gives access to all features of the Managed plan (LLM included, 1,000 messages/month, up to 1,000 indexed pages). Only one trial is permitted per site and per email address.

At the end of the trial period, the Customer must choose a paid plan to continue using the Service. Without a subscription, the chatbot is automatically deactivated.

7. Term and cancellation

The subscription is entered into for one month and renews automatically for successive one-month periods, unless cancelled by either party.

The Customer may cancel at any time from the Stripe billing portal accessible via their WordPress dashboard. Cancellation takes effect at the end of the current period; the service remains accessible until that date.

In accordance with the "period paid = period due" model, no refund is issued for the current period.

8. Right of withdrawal (consumers)

In accordance with applicable EU consumer law, a Customer acting as a consumer has a period of fourteen (14) calendar days from the date of subscription to exercise their right of withdrawal, without having to give any reason.

However, this right may no longer be exercised once performance of the Service has begun with the Customer's express consent and their waiver of the right of withdrawal. By subscribing and requesting the immediate activation of the Service (first crawl, widget deployment), the Customer expressly acknowledges waiving their right of withdrawal for the portion already performed.

To exercise the right of withdrawal, the Customer sends an unambiguous request by email to contact@chatbot-flow.com before the Service is activated.

9. Customer obligations

The Customer undertakes to:

  • Use the Service in accordance with its intended purpose and applicable law;
  • Not attempt to circumvent security mechanisms, quota limits or anti-abuse protections;
  • Hold the right to index the content of the WordPress site on which they install the Service;
  • Not use the Service to process sensitive data (health, criminal records, etc.) without prior notification to Winevizer SRL;
  • Inform their own visitors of the presence of the chatbot and of the processing of their data via a privacy policy compliant with their own GDPR obligations;
  • Not use the Service for unlawful, fraudulent, defamatory, discriminatory or public-order-violating purposes.

Any material breach may result in immediate suspension of the Service without refund.

10. Winevizer SRL obligations

Winevizer SRL shall employ reasonable technical and human resources to provide the Service continuously and reliably. The company is bound by an obligation of means.

No quantified service level agreement (SLA) is offered under current plans. Winevizer SRL nonetheless targets annual uptime above 99%. Planned maintenance windows are announced at least 24 hours in advance by email when foreseeable.

11. Limitation of liability

The Service relies in part on probabilistic language models (LLMs) provided by third parties. Accordingly, generated responses may contain inaccuracies, hallucinations or incomplete information. Winevizer SRL shall not be liable for the content of responses generated by the chatbot, nor for decisions made by Visitors on the basis of those responses.

Except in cases of fraud or gross negligence, and to the fullest extent permitted by law, the total cumulative liability of Winevizer SRL for performance of the Service is limited to the amounts actually paid by the Customer in the twelve (12) months preceding the event giving rise to the claim.

Winevizer SRL shall in no event be liable for indirect damages (loss of revenue, loss of customers, reputational harm, etc.).

12. Intellectual property

The Service's source code, interfaces, trademarks and content are the exclusive property of Winevizer SRL or its licensors. The WordPress plugin published on WordPress.org is distributed under the GPL-2.0-or-later licence.

The Customer retains full rights over their site's content, over conversations exchanged and over leads collected. Winevizer SRL grants itself no commercial rights over such data and does not use it to train models or sell it to third parties.

13. Personal data

The processing of personal data is described in the Privacy Policy, which forms an integral part of these Terms. For data processed on behalf of the Customer (conversations of their Visitors, leads), Winevizer SRL acts as a processor within the meaning of GDPR Article 28; the Customer acts as data controller.

14. Sub-processors

The Customer expressly authorises Winevizer SRL to engage the sub-processors listed in the Privacy Policy (OVH, Stripe, OpenAI, Google). Any material change to this list will be notified to the Customer at least 30 days before it takes effect, giving the Customer the right to cancel at no cost if they object.

15. Changes to the Terms

Winevizer SRL reserves the right to amend these Terms at any time. Any material amendment is notified to the Customer by email at least 15 days before it takes effect. If the Customer does not cancel within that period, the new terms are deemed accepted.

16. Force majeure

Neither party shall be liable for any failure to meet its obligations resulting from an event of force majeure as defined by applicable law, including: widespread Internet outages, failure of third-party infrastructure providers (OVH, Stripe, OpenAI…), war, pandemic, or governmental decision.

17. Dispute resolution (consumers)

In the event of a dispute arising from the performance of these Terms, a Customer acting as a consumer may, before taking any legal action, use the free Consumer Mediation Service:

Service de médiation pour le consommateur (Consumer Mediation Service)
Boulevard du Roi Albert II, 8 bte 1, 1000 Brussels, Belgium
contact@mediationconsommateur.be
www.mediationconsommateur.be

Consumer Customers may also use the European Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

18. Governing law and jurisdiction

These Terms are governed by Belgian law. Any dispute relating to their interpretation or performance falls under the exclusive jurisdiction of the Commercial Court of Hainaut, Mons division, subject to any mandatory consumer-protection provisions to the contrary.

19. Contact

For any questions relating to these Terms: